North Tiverton Fire District

Welcome

A guide made for our customers

This Customer Guide provides an overview of North Tiverton Fire District (NTFD), the public water system we operate, and the services available to our customers. It also serves as a convenient reference for your water service, billing, water quality, and customer resources.

Our commitment is to provide dependable service, protect public health, and responsibly maintain the water system that serves our community.

Our commitment

Dependable service. Public health protection. Responsible stewardship of the infrastructure that brings safe water to every tap.

About Us

About North Tiverton Fire District

The North Tiverton Fire District (NTFD) is an independent, quasi-municipal water utility established by the Rhode Island General Assembly on April 23, 1926, to provide safe, reliable drinking water and maintain the infrastructure necessary to support fire protection.

NTFD operates and maintains the public water system serving homes, businesses, schools, and public facilities throughout its service area.

NTFD is governed by an elected Administrative Board responsible for establishing policy and providing oversight. Day-to-day operations are carried out by professional staff responsible for operating, maintaining, and improving the public water system. Together, they are committed to protecting public health, maintaining dependable infrastructure, and providing excellent customer service.

Did you know?

NTFD operates independently of the Town of Tiverton. District operations are funded through customer water rates and District property taxes, not Town tax revenue.

Infrastructure

The water system behind every tap

NTFD operates and maintains the infrastructure necessary to deliver safe, reliable drinking water and support fire protection throughout its service area.

$Aerial view of the Pocasset Storage Tank$

Pocasset Storage Tank — 2.0 MG Capacity

System at a Glance

0 mi

Water Main

Miles of water main serving customers throughout the District.

Fire Hydrants

Provide water for fire protection and emergency response.

Pumping Stations

Move water throughout the distribution system to meet daily demand.

Service Connections

Serving approximately 7,600 residents.

Regional Suppliers

Water Supply

NTFD purchases treated drinking water from regional suppliers, including the City of Fall River and the Stone Bridge Fire District.

Tested Year-Round

Water Quality

Monitored and tested throughout the year to ensure compliance with state and federal drinking water standards.

Customer Information

Answers to common questions

Water bills are issued quarterly in January, April, July, and October and are due by the end of each billing month.

Meters are read during the month prior to each billing cycle.

Pay online, by phone, by mail, or in person. NTFD accepts cash, checks, ACH, Credit* and Debit* cards.

*Processing fees apply to credit and debit card payments.

If the leak is outside the building, such as a water service or water main, contact NTFD immediately. If the leak is inside the building after the meter, shut off the water and contact a licensed plumber.

To have your water service turned on or off at the street, please contact NTFD. Applicable service fees are listed in the District's current Fee Schedule. Each property also has an interior shutoff valve located before the water meter.

Yes — EyeOnWater is available to customers with compatible cellular water meters. If your property is equipped with a compatible cellular water meter, register for EyeOnWater to monitor your water usage, receive leak alerts, and better understand your household's water consumption.

Not sure if your meter is compatible? Contact NTFD. Our staff can determine your eligibility and, if appropriate, discuss scheduling a meter replacement as part of the District's ongoing meter modernization program. A link to EyeOnWater can be found in the QR code below.

NTFD utilizes the Town of Tiverton CodeRED system to notify customers about water main breaks, emergency repairs, planned outages, and other time-sensitive service information. We encourage all customers to register online.

*Available to customers with compatible cellular water meters.

Protecting Your Water

Protecting drinking water together

Protecting drinking water requires both a well-maintained public water system and informed customers. Together, we can help protect water quality for everyone.

Protect Water Quality

Report water main breaks, unusual water conditions, and suspected water system problems to NTFD as soon as possible. Prompt reporting helps protect the water system and minimizes service disruptions.

Contact NTFD

Cross-Connections & Backflow Prevention

Cross-connections can allow contaminants to enter the drinking water system. Before installing or modifying plumbing, irrigation systems, private wells, or other water systems, contact NTFD to determine whether additional protection may be required.

What's a cross-connection?

Call Before You Dig

Always contact Dig Safe® (811) before beginning any excavation project. Dig Safe is the regional one-call notification service that helps protect underground utilities, prevents costly damage, and keeps everyone safe.

Visit digsafe.com

Use Water Wisely

Simple conservation habits can reduce your water bill while protecting valuable water resources.

Repair leaking plumbing fixtures promptly.
Monitor usage through EyeOnWater to identify potential leaks.
Use water efficiently outdoors.

North Tiverton Fire District

A guide made for our customers

Our commitment

About North Tiverton Fire District

Did you know?

The water system behind every tap

System at a Glance

Answers to common questions

Protecting drinking water together

Protect Water Quality

Cross-Connections & Backflow Prevention

Call Before You Dig

Use Water Wisely

We're here to help

Office

Office Hours

Phone

Website